Employee Training and Development
with Standard Operating Procedures
Second Edition
By Mike Sondalini
Ebook:
Standard Operating Procedures examples - Contents
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Employee Training and Development with Standard Operating Procedures Ebook
- Second Edition
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| ISBN: 978-0-9750232-4-2 |
| Description:
Create an accuracy controlled enterprise development tool using
SOP writing and SOP training. Stop errors with 3T failure prevention methodology and use a
value stream map Kaizen format for continuous improvement.
“In reality SOPs should be written to save organizations time,
money, people and effort because, used properly, they will maximize
productivity and deliver outstandingly reliable performance every
time. Remember, a business that does not purse excellence in all
activities will not last; those that do always prosper.”
Make your SOPs the finest, fastest, most certain way to
successfully train and develop employees
to deliver world-class quality and performance. Realize and
release across your organization the continuous improvement power of
Standard Operating Procedures.
Second Edition: Now with
3T failure prevention method and VSM Kaizen SOP Layout !
A most beneficial inclusion in this edition is a new development to
encourage the rapid creation of high skills and abilities throughout
an organization. It is called the ‘3T failure prevention method’
– 3T stands for ‘Target, Tolerance and Test’. You will learn how
to incorporate it into SOPs so that work quality skyrockets as people
quickly become highly skilled. Another addition worthy of mention is a
revised way to layout SOPs horizontally for Value Stream Mapping to
drive continually improvement in job performance by identifying wasted
time and resources.
The last major inclusion in this edition is to present the simplest
corporate quality performance improvement program known. The Accuracy
Controlled Enterprise, or ACE, represents an ideal to strive for in
running organizations. Much simpler than establishing a quality
management system like the ISO9000 series, or introducing Lean or Six
Sigma. An ACE uses 3T failure prevention methodology as an enterprise development tool.
About the
Author ...
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Although you might recognize author Mike Sondalini from his many mechanical
engineering related books published in the last decade, Mike also
has many industrial management books published. His management
books published take on the same style of being real world, practical
and easy to read and focused on enterprise development. The
author's approach is for his books to be applicable to all
businesses, not just the industrial sector. Please see 'Related
Titles' at the end of this page for other titles that make great enterprise development tools. |
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Email with download link sent immediately after
purchase.
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| Price: US$29.95 (131 Pages) |
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Table of
Contents
Preface to the Second Edition
Preface to the First Edition
1. A Clear Path to World-Class Performance and Results
1.1. The Bus Trip
1.2. Business Processes Should Always Deliver Right Results
1.3. The Accuracy Controlled Enterprise: Prevent Human Error
Everywhere, Every Time
2. Aim to be an Expert
3. Purpose of Standard Operating Procedures
3.1. The Cost of Poorly Written Standard
Operating Procedures
3.2. Human Error Rates
4. The Accuracy Controlled Enterprise Concept (What it means to
be an ACE.)
4.1. Hold Your Ground
5. Building Reliable Work Processes and Systems
5.1. Series Systems
5.2. Parallel Systems
6. Variability in Outcomes
6.1. Spotting Variability
Example 6.1: Inventory Replenishment
Mayhem
Example 6.2: Seeing Variability - The
Cross-Hair Game
7. Controlling Variability
7.1. Variability Causes Defects and Failures
7.2. Why Failures Happen
8. The ACE uses SOPs to Prevent Defects and Failures at All
Levels
8.1. Controlling Accuracy - Removing Error
8.2. Accuracy Control - The Purpose of Targets in SOPs
8.3. The Need for Tolerances in Procedures
8.4. The Way the Accuracy Controlled Enterprise Uses SOPs
8.5. Further Reducing the Effects of Variation
8.6. Becoming an ACE Starts from the Top
9. Developing ACE Procedures
9.1. Easily Definable Standards and Measures
9.2. Difficult to Define Standards and Measures
9.3. Handling Procedural Non-Conformances
10. Extra Benefits of Being an ACE
10.1. Far Fewer Downstream Problems
10.2. Less Expensive Inspections
10.3. Better, Faster Training In-built
10.4. Less Highly Skilled Employees Needed for Less Cost
11. Raising Standards - Intentionally Improving Skills
11.1. Systematize the Learning Process
11.2. Develop Training Plans for Each Person
11.3. The Importance of Raising Standards
12. The Cost of Poorly Written Standard Operating Procedures
12.1. The Best SOPs Can Be Done By the Least
Skilled People
12.2. Train and Retrain Your People to Your Standard
Operating Procedures
12.3. The Focus becomes Improving the System Performance
13. The Power of Visual Control Measures
13.1. Visual Control Measures for Continuous
Processes
14. The Curse of Being Average
14.1. Understanding Elite Performers in
Population Distributions
14.2. The Curse of Being an Average Business
14.3. Getting More than Average Performance
14.4. Why Teams Outperform
14.5. Implications for Managing Organizations
15. When to Use a 3T SOP
15.1. Importance of Standardization when
Seeking to be an ACE, Lean or Six Sigma
16. When Not to Use a SOP
17. A Story of the Success and Power of a SOP
18. The Secret of Writing a Successful SOP
19. Writing a 3T Failure Prevention SOP
19.1. SOPs are Powerful Preventive Action
19.2. The Best Person to Write an SOP
19.3. SOP for Teams
19.4. Layout to Aid Understanding (Make it intuitively easy
to absorb)
19.5. Start With a Summary, End with the Facts
19.6. List all Tools, Equipment and References
19.7. Be Totally Complete (Don't only write it, show it.)
19.8. Be Simple, Be Exact (Clearly indicate every action,
measure and timing)
19.9. Full Details Clearly Provided Step by Step
19.10. Provide Regular Self-Testing For Certainty
19.11. Request Proof That Each Step is Done Correctly
19.12. Keep It a True Record of Current Best Practices
19.13. Keep Control of the Documents and Records
19.14. Keep the Master Copy Safe
20. SOP Using Value Stream Mapping Kaizen Layout
20.1. Value Stream Mapping Overview
20.2. Investigation
20.3. Analysis
20.4. Identifying Improvements
20.5. Using VSM for SOP Continuous improvement and Preventive
Action
20.6. Benefits of Using Horizontal Value Steam Mapping Kaizen
Layout
Example 20.1: VSM Kaizen SOP
Horizontal Layout
21. Conducting Training
22. Conduct Random Audits
23. Example - Shoe Lace Tying
24. Example - Cash flow Spreadsheet
25. Example - Flange Connection 3T Failure Prevention SOP with
Tolerance Banding
26. Epilogue
27. On The Importance of Doing A Job Well
27.1. What are Standards?
27.2. Setting Competency Standards
27.3. The Power of a Quality Management System
Bibliography
Index
Price: US$29.95
Automated download system is powered by our preferred
method of payment, secure Pay Pal. (After purchase
with 'Add to Cart' button above, you immediately receive an email with download
link.) If you prefer us to
manually process your order or would like to mail or fax order in, please click CD
and Book Order Form on our secure servers.
(Click on Credit card picture above for manual order
processing. Your download link will be emailed within 24 hours with manual
processing.)
Related Titles:
"Maintenance
Policy and Procedures Manual"
"Operating
Procedures for Process Plants"
"Defect
and Failure True Cost"
"The
True Downtime cost analysis - 2nd edition"
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