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Q-Course: Introduction to Quality Management

By Bob Legrand

"This book currently used at Universities and the Q-Course Foundation exams are approved by State Ministry for Education."

 

Introduction to Quality Management - TQM Implementation

 

Introduction to Quality Management sample - Contents

Q-Course: Introduction to Quality Management eBook
ISBN-13: 978-1-4461-6463-2  (Electronic copy of Newly Revised 2010 4th Edition)

Description:  

"This book is for everyone involved in quality in an organization. This book will help your obtain total quality management, a must read for the organizational change management process. Also offers experiences in testing & quality standards and methodologies of TMap, Testframe, ITIL, ISO 9001, TQM, Prince2, RUP, CMM, TMM, ISEB."

 

This book is for everyone involved in quality in an organization. That is everyone. Not only testers and quality assurance people are involved in quality. Also the people responsible for the quality of machines, personnel, training, finance, products, materials, services, methods, procedures, you name it. And especially the management that is responsible for everything in the organization, also the optimal organization of the processes, so that the highest possible quality is realized at a minimum of time and cost.

 

The general message of this book is: Do what is really necessary and skip what is not. Quality is placed in a broad perspective; it is much more than just the product quality. Organizational aspects are discussed. Also human processes like personal development and self respect are part of quality. We will get into that in chapter 5, where we will discuss every aspect of changes in the organization.

 

Publisher's Note: The author is also the author of quality courses currently used in Universities today. His Q-Courses will show you how to implement Quality yourself. The Quality Courses advise you to buy the "Q-Course Quality & Organization" book first. Currently in Germany it is possible to do a Q-Course Foundation Course including an exam that is a state approved part of recognized vocational and higher education programs in IT. Also in the UK and the US there is an increasing interest in the Q-Courses for obvious reasons.

 

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Table of Contents

1. The Development Process ..............................6

1.1 The General Development Process Model .............. 6

1.2 Roles & Responsibilities in Development Lifecycle .. 9

1.3 Creating Quality Requirements............................ 13

1.4 Creating Testable Product Specifications ............ 17

1.5 Modeling Product Properties .............................. 21

1.6 UML Modeling..................................................... 25

1.7 Modeling Business Processes .............................. 37

1.8 Planning of a Development Project ..................... 40

1.9 Evaluating the Development Project ................... 50

2. Quality Management.....................................53

2.1 General Quality Standards................................... 53

ISO9001 ........................................................... 54

Other ISO quality standards ............................. 57

2.2 Standards in the Project Organization................. 58

Prince 2 ............................................................ 58

ITIL .................................................................. 61

CobiT ................................................................ 66

2.3 Quality Improvement Standards ......................... 70

The Deming Cycle ............................................. 70

CMM.................................................................. 71

CMMI................................................................ 75

TQM.................................................................. 79

2.4 Quality in Production........................................... 84

2.5 Risk Analysis and Risk Management.................... 89

2.6 Management of Changes ..................................... 96

2.7 Use of Metrics in Project Planning....................... 99

2.8 Implementation Management ........................... 105

2.9 Management of Project Information.................. 107

2.10 Demand Management........................................ 109

3. The Structured Testing Process .....................112

3.1 Test Process Definitions .................................... 112

3.2 Test Organization.............................................. 116

TMM.................................................................118

TMap ...............................................................120

ISTQB..............................................................122

TPI Next ..........................................................122

TTCN-3 ............................................................124

3.3 Testing the Specifications ................................. 125

3.4 The Test Types .................................................. 130

3.5 The Test Plan..................................................... 134

3.6 Test Case Definition .......................................... 138

3.6.1 Using Cause-Effect Diagrams..................139

3.6.2 Using Decision Diagrams ........................158

3.6.3 End-to-End testing..................................161

3.7 Case Study ........................................................ 163

3.8 Findings Registration and Handling................... 168

3.9 Setting up a Test Environment .......................... 170

3.10 User Interface Testing....................................... 179

3.11 Automated Testing ............................................ 183

3.12 Testing without Product Specifications ............. 190

3.13 Reporting Test Results ...................................... 195

3.14 Evaluating the Test Process .............................. 197

Index....................................................................200

References ...........................................................202

 

 

 Price:  US$19.99

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Automated download system is powered by our preferred method of payment, secure Pay Pal. (After purchase, you receive an email with download link.) If you prefer us to manually process your order or would like to mail or fax order in, please click CD and Book Order Form on our secure servers.

 

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